User Guidance
Online instructions and practical troubleshooting help users start their sessions with confidence.
Service
Ongoing Support & Upgrades
Online guidance, personalised technical support and scheduled maintenance to keep your content creation room reliable and ready to use.
How HBM Media Can Help
Once your content room is operational, we provide ongoing support to keep it reliable, up to date and easy to use. Users can access online guidance for getting started, common questions and troubleshooting, with personalised technical support when further help is needed.
If an issue cannot be resolved remotely, an engineer visit is included as part of your support package. Depending on timing, this may be arranged as an additional callout or combined with your next scheduled maintenance visit.
What We Provide
Support Beyond Installation
Technical Assistance
Personalised support to diagnose problems remotely and arrange an engineer visit where needed under your package.
Scheduled Maintenance
Monthly, quarterly or annual visits, according to your package, to inspect equipment and identify developing problems.
Future Upgrades
Practical improvements as your requirements develop, including support for existing and independently installed systems.
The Outcome
Reliable, Up To Date And Easy To Use.
We support HBM Media installations and existing content facilities, with a package agreed around the equipment, users and needs of each site.
Discuss Your Project →